About Glamies
glammies is a special sub-brand by Lu Glam, created with one goal in mind: to bring stylish, cozy, and trendy homewear straight from Turkey to your fingertips. We’re not about the basics we focus on pieces that make you feel confident, cute, and comfortable, all at once.
Glammies is online only. Why? Because we know that shopping for the perfect pajama or cozy set feels just right when you’re curled up in bed or lounging on the couch.
Shipping Policy
At Lü glam, we want
you to love your purchase!
If you need to exchange or return an item, please review our policy below:
Eligibility for Exchange & Refund
• Please note that trying
or opening the package before the courier leaves is not allowed.
• Exchange or Return
Requests must be made within 24 hours of receiving your order.
• After 24 hours, no
exchange or refund will be accepted.
• tems must be in original
condition, including:
Original case, tags, and packaging, unworn, unused, and clean
Refund Method
• Visa Payments: Refunds
will be issued to the same card. Processing time depends on your bank,
typically within 15 days.
• Cash on Delivery (COD):
Refunds will be made via Instapay or Vodafone Cash within 5 days after we
receive the returned product.
Refund Fees
• Refund fees apply and
will be deducted from the total refund amount.
Non-Refundable Items
• Items that are worn,
missing tags, or not in original packaging will not be accepted and will be
returned to the customer.
Important Notes
• Items showing signs of
use or damage will not be accepted.
• We reserve the right to
decline any exchange request that doesn’t meet the above conditions.
How to Request a Return
Please contact us
via WhatsApp with the following details:
• Order number
• Date of delivery
• Screenshot of your
order
For any further questions,
feel free to reach out to our customer support team via Whatsapp
+201009559872
:سياسة
الاستبدال والاسترجاع
. غير مسموح بفتح أو تجربة المنتج اثناء وجود المندوب
.يجب
تقديم طلب الاسترجاع او الاستبدال خلال 24 ساعة من استلام الطلب.
يتم تطبيق رسوم
للآسترجاع او الاستبدال .
طريقه استرداد المبلغ
الدفع
عند الاستلام: يتم استرداد المبلغ من خلال إنستاباي أو فودافون كاش خلال 5 أيام من
استلام المندوب المرتجع
الدفع
ببطاقة فيزا: يتم إرجاع المبلغ إلى نفس البطاقة المستخدمة. وقد تستغرق حتى 15 يومًا،
يمكنك طلب استرداد فوري
عن طريق إنستاباي
يتم
تطبيق رسوم على الاسترجاع.
يتم استرجاع المبلغ خلال ٥ ايام من تسليم القطعه للمندوب.
:غير
مؤهل للاستبدال أو الاسترجاع
المنتجات
الملبوسة أو التالفة، أو التي فقدت البطاقة
:هام
أي
منتج يظهر عليه علامات استخدام أو تلف لن يتم قبوله.
نحتفظ
بحق الرفض لأي طلب استرجاع او استبدال لا يفي بالشروط أعلاه.
Eligibility for Exchange & Refund
- Please note that trying or opening the package before the courier leaves is not allowed.
- Lingerie and satin pajama sets are not eligible for refunds or exchanges, in accordance with Consumer Protection Law.
- Requests must be made within 24 hours of receiving your order.
- After 24 hours, no exchange or refund will be accepted.
- Items must be in original condition, including:Original case, tags, and packagingUnworn, unused, and clean
Non-Refundable Items
- Items that are worn, missing tags, or not in original packaging will not be accepted and will be returnedto the customer.
- Lingerie and satin pajama sets are not eligible for refunds or exchanges, in accordance with Consumer Protection Law.
and Due to hygiene reasons and the delicate nature of satin materials: No returns, exchanges, or refunds will be accepted for these items.Please double-check the size chart before purchasing.
How to Request a Return
Please contact us via WhatsApp with the following details:
✅ Order number
✅ Date of delivery
✅ Screenshot of your order
For any further questions, feel free to reach out to our customer support team via Whatsapp
+201019604202
Contact Info
email: glamiesonline@gmail.com
Mobile: +201019604202
Exchange & Refund
At glamies, we want you to be completely satisfied with your purchase. Please review our policy below for exchanges and refunds:
Eligibility for Exchange & Refund
- Please note that trying or opening the package before the courier leaves is not allowed.
- Lingerie and satin pajama sets are not eligible for refunds or exchanges, in accordance with Consumer Protection Law.
- Requests must be made within 24 hours of receiving your order.
- After 24 hours, no exchange or refund will be accepted.
- Items must be in original condition, including:Original case, tags, and packagingUnworn, unused, and clean
Refund Method - Visa Payments: Refunds will be issued to the same card. Processing time depends on your bank, typically within 15 days.
- Cash on Delivery (COD): Refunds will be made via Instapay or Vodafone Cash within 5 days after we receive the returned product.
you may request an instant refund via Instapay.
Refund Fees
Refund fees apply and will be deducted from
the total refund amount.
Non-Refundable Items
- Items that are worn, missing tags, or not in original packaging will not be accepted and will be returnedto the customer.
- Lingerie and satin pajama sets are not eligible for refunds or exchanges, in accordance with Consumer Protection Law.
and Due to hygiene reasons and the delicate nature of satin materials: No returns, exchanges, or refunds will be accepted for these items.Please double-check the size chart before purchasing.
Important Notes
- Items showing signs of use or damage will not be accepted.
- We reserve the right to decline any exchange request that doesn’t meet the above conditions.
How to Request a Return
Please contact us via WhatsApp with the following details:
✅ Order number
✅ Date of delivery
✅ Screenshot of your order
For any further questions, feel free to reach out to our customer support team via Whatsapp
+201019604202
:سياسة الاستبدال والاسترجاع
. غير مسموح بفتح أو تجربة المنتج اثناء وجود المندوب.
.يجب تقديم طلب الاسترجاع او الاستبدال خلال 24 ساعة من استلام الطلب.
لا يمكن استرجاع أو استبدال أطقم اللانجري وبيجامات الساتان وفقًا لقانون حماية المستهلك.
طريقه استرداد المبلغ
الدفع عند الاستلام: يتم استرداد المبلغ من خلال إنستاباي أو فودافون كاش خلال 5 أيام من استلام المندوب المرتجع.
الدفع ببطاقة فيزا: يتم إرجاع المبلغ إلى نفس البطاقة المستخدمة. وقد تستغرق حتى 15 يومًا، يمكنك طلب استرداد .فوري عن طريق إنستاباي
يتم تطبيق رسوم على الاسترجاع.
يتم استرجاع المبلغ خلال ٥ ايام من تسليم القطعه للمندوب.
:غير مؤهل للاستبدال أو الاسترجاع
• أطقم لانجري وبيجامات الساتان – لا يمكن استبدالها أو إرجاعها .
• المنتجات الملبوسة أو التالفة، أو التي فقدت البطاقة .
:هام
• أي منتج يظهر عليه علامات استخدام أو تلف لن يتم قبوله.
• نحتفظ بحق الرفض لأي طلب استرجاع او استبدال لا يفي بالشروط أعلاه.
Privacy Policy
Welcome to glamies ! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We CollectPersonal Data: We collect personal information that you voluntarily provide to us when registering on the website, making a purchase, subscribing to our newsletter, or interacting with our customer service.This information may include:• Name
• Email Address
• Phone Number
• Billing and Shipping Address
• Payment Information
• Any other personal information you choose to provide
Usage Data: We may automatically collect certain information when you visit, use, or navigate the website. This data may include:
• IP Address
• Browser Type
• Operating System
• Pages Visited
• Time Spent on Pages
• Referring URLs
2. How We Use Your InformationWe use the information we collect in the following ways:
• To Facilitate Account Creation and Log-in Process: To create and manage your account.
• To Fulfill Orders: To process payments, fulfill and manage orders, returns, and exchanges.
• To Personalize User Experience: To understand your preferences and allow us to deliver the type of content and product offerings in which you are most interested.
• To Improve Customer Service: To allow us to better service you in responding to your customer service requests and inquiries.
• To Seek Feedback: To ask for ratings and reviews of our services or products.
• To Follow Up After Correspondence: To follow up with you after interactions, such as live chat, email, or phone inquiries, ensuring your needs have been met.
• To Improve Our Website: To improve our website and services to better serve you based on your feedback and interactions.
• To Protect Our Site: To detect and prevent fraud, abuse, and security incidents.
3. How We Share Your InformationWe may share your information in the following situations:
• With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. These services may include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
• For Legal Purposes: We may disclose your information where we are legally required to do so to comply with applicable laws, governmental requests, judicial proceedings, court orders, or legal processes.
4. Cookies and Tracking TechnologiesWe use cookies and similar tracking technologies to track activity on our site and hold certain information. Cookies are files with a small amount of data that are stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, you may not be able to use some portions of our site.
5. Security of Your InformationWe use administrative, technical, and physical security measures to protect your personal information. While we strive to use commercially acceptable means to protect your information, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
6. Your Privacy RightsDepending on your location, you may have certain rights regarding your personal information, such as the right to:
• Access and obtain a copy of your personal data.
• Request correction or deletion of your personal data.
• Object to or restrict the processing of your personal data.
• Withdraw consent to processing your personal data at any time.
To exercise these rights, please contact us atglamies.tr@gmail.com@gmail.com7. Third-Party WebsitesOur website may contain links to third-party websites that are not operated by us. We are not responsible for the content, privacy policies, or practices of any third-party sites.
8. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is accessible.
9. Contact UsIf you have any questions or concerns about this Privacy Policy, please contact us at:
glamies Email: [glamies.tr@gmail.com]
Phone: [+201127212899 ]